Payment & Refund Policy
Payment Method:
We accept all major credit cards, Apple Pay and cash.
Change of Details:
You (the patient) are responsible for informing the practice immediately of any changes to your contact details. Failure to do so will mean that we are not able to provide you with essential information and updates.
Appointment Booking Fees: When booking an examination, consultation or emergency appointment you will be asked for a non-refundable deposit of 100% of the appointment fee. This is asked for at the time of booking and is required or the appointment will be cancelled. All other appointments require a deposit, usually 50% of the appointment cost although this is dependant on the treatment. If you fail to attend an appointment any remaining fee will be required prior to booking any future appointments.
Cancellation of appointments:
If your appointment time becomes inconvenient for you, we are happy to rearrange it if you provide us with a minimum of 24hours notice. If you are unable to reach a receptionist to alter the booking please either leave a telephone message or send an email as these will record the time at which you contact the practice. This allows us to schedule in a patient who may be in urgent need of our care. We strive to accommodate the appointment needs of our patients and make every effort to keep on time for appointments scheduled.
Failure to provide us with 24-hours advance notice or failure to present for a scheduled appointment will result in a cancellation fee. This fee can equate to £125 per half an hour of clinical time lost. If the appointment was an emergency, consultation or examination the whole fee will be lost.
We are open for 6 days of each week and contactable via telephone, email, google message and voicemail to provide the details of your need to rearrange.
Cancelling your treatment:
If you decide you no longer wish to accept treatment planned (but not yet delivered), you may cancel the appointment (minimum 24 hour’s notice). If you have paid for services not yet provided that do not involve a laboratory fee, we will credit your account and this money can be used for future appointments. If 24 hours prior notice is not received, we reserve the right to withhold a proportionate amount of money, based upon the length of the appointment, to cover overheads: £125 per half hour.
If you are receiving any treatment that involves laboratory work and initial work has been carried out; i.e., having crowns/bridges or a denture made, and the work has already been started or completed by the laboratory, a proportion of the fee taken on the preparation appointment will be kept to cover the cost of the laboratory invoice.
Cancellation by Eilertsen Dental Care:
If, for any reason, a course of treatment is cancelled by Eilertsen Dental Care, then we will make every reasonable effort to give the patient as much notice as possible. In the unlikely event that we are unable to provide the course of treatment with an alternative provider the maximum liability of the practice will be limited to a refund of the advance payment fee ONLY. Refunds will be made by the method in which the treatment booking was paid. We will not accept liability for any additional costs or losses incurred by a patient or organisations, which are claimed to have arisen through treatment cancellation. We reserve the right to vary arrangements for the delivery of a treatment plan and in such cases will make reasonable efforts to inform patients in advance.
Approved By: Elizabeth Eilertsen. Date Published: 18th July 2024
